Mailable

Privacy Policy

Last updated: November 16, 2025

1. Introduction

Welcome to Mailable. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

  • Account Information: Name, email address, password, company name
  • Profile Information: Display name, profile photo, job title
  • Billing Information: Credit card details, billing address (processed securely through our payment processor)
  • Contact Information: Email addresses and contact details you provide or upload

2.2 Usage Information

We automatically collect certain information about your device and how you interact with our Service:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, features used, time spent, click patterns
  • Email Metrics: Open rates, click rates, bounce rates for emails you send
  • Performance Data: Error logs, diagnostic information

2.3 Content Information

We collect and store content you create or upload:

  • Email templates and designs
  • Email content and messages
  • Contact lists and recipient information
  • Images and media files

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to track activity and improve your experience. See our Cookie Policy for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our Service
  • Account Management: To create and manage your account
  • Communication: To send you updates, notifications, and marketing communications
  • Email Delivery: To send emails on your behalf and track their performance
  • Analytics: To understand how users interact with our Service
  • Security: To detect, prevent, and address fraud and security issues
  • Compliance: To comply with legal obligations and enforce our Terms
  • Personalization: To customize your experience and provide relevant content

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

  • Cloud hosting and storage
  • Analytics providers
  • Customer support tools
  • Email delivery infrastructure

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or compliance purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security audits and assessments
  • Access controls and authentication
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to processing of your personal information
  • Restriction: Request restriction of processing
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@mailable.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@mailable.com
Address: [Your Company Address]
Data Protection Officer: dpo@mailable.com

13. Region-Specific Information

13.1 For EU/EEA Users (GDPR)

If you are located in the European Union or European Economic Area, you have specific rights under the General Data Protection Regulation (GDPR), including the rights described in Section 7. Our legal basis for processing your personal information includes:

  • Performance of a contract
  • Legitimate interests
  • Compliance with legal obligations
  • Your consent

13.2 For California Users (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information (note: we do not sell your personal information).